Frequently asked questions
This FAQ reflects how our services work We operate private experiences by default and transport is optional as an add on
Booking & Availability
Are your tours private or shared
Private by default We do not run standard shared group tours
In some cases and only if you ask we can place you in an existing vehicle if timing and route match which lowers your cost
Are tours available every day
Yes daily subject to weather and partner availability
Can I book on the same day
Often yes WhatsApp us for a quick check on availability
How do I book
Book on our website or message us on WhatsApp You receive confirmation on email or WhatsApp
Transport & Meeting Points
Do you provide transport
Transport is optional
Best option is to drive your own car to Timlalin dunes near Tamri
If you prefer we arrange a private transfer for an extra fee
Can I share transport to reduce cost
Sometimes yes If we already have guests on the same route and time we can add you to their vehicle with their permission This is not guaranteed and depends on availability pricing will be lower than a private transfer
Where is the meeting point if I self drive
Timlalin dunes near Tamri We send a precise Google Maps pin and a short voice note with directions after booking
How long is the drive from Agadir
Around 50 to 60 minutes depending on traffic
Activities & Safety
I am a beginner can I join
Yes our guides tailor the pace for all levels
Is the experience suitable for children
Yes Recommended 3+ for camel rides and 6+ for sandboarding or quad biking Children must be accompanied by an adult
Are there weight or health limits
For horses and camels recommended max 95 kg Guests with back or neck issues or during pregnancy should avoid riding Please tell us about any medical conditions
Do you provide safety equipment
Yes helmets and protective gear where relevant
What should I wear and bring
Closed shoes comfortable clothing a light jacket in winter sunglasses sunscreen and a refillable water bottle
Photos & Media
Will someone take photos or videos
Our team will take phone photos when possible Professional photo or drone packages are available as a paid add on
Can I fly my own drone
Please ask in advance Local regulations and wind apply We can arrange a licensed pilot
When will I receive my media package
Usually within 24 to 72 hours for edited selections RAW files on request where available
Weather & Timing
What if the weather is bad
We may reschedule or offer a full refund according to our policy
How long is the experience
We may reschedule or offer a full refund according to our policy
Payments & Changes
What payment methods do you accept
Cash in MAD bank card and secure online payment
Do you require a deposit
Some private or customised tours require a small non refundable deposit This will be stated at booking
What is your cancellation policy
More than 24 hours free cancellation with full refund
Less than 24 hours no refund
No show no refund
If we cancel you choose full refund or free reschedule
Can I change my date
Yes free if requested more than 24 hours in advance subject to availability
Accessibility & Comfort
Is the tour accessible
The dunes are uneven terrain Tell us your needs and we will advise or adapt where possible
Are there toilets
Facilities are limited near the dunes We schedule comfort stops on the way
Responsible Travel
Animal welfare
We partner with handlers who follow welfare standards working hours water rest and proper saddles If you have concerns tell the guide on the day
Environment
We follow leave no trace principles reduce plastic and keep to approved tracks
Contact
Fastest way to reach you
WhatsApp is fastest We also reply by email and phone
Can you design a custom private itinerary
Yes share your budget timing and interests and we build a plan just for you
Short transport notice
Notice
Private experiences only
Self drive recommended to Timlalin dunes
Private transfers available on request extra fee
Occasionally we can place you with existing guests for a shared ride at a reduced price subject to timing route and availability
Not sure which tour is right for you?
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